01.How does it work?
CHOOSE A BOX YOU'D LIKE TO OPEN
Yeah I know it's a tough one. You're spoilt for choice right?
DEPOSIT FUNDS INTO YOUR ACCOUNT TO OPEN THE BOX
Don't worry, the process is fuss-free and not a pain in the !@#$
SUBMIT A DELIVERY REQUEST OR SELL THE ITEM YOU GOT
Tadaaa! Get yourself a huge prize or sell back to us hassle-free for more credits so you can keep opening more boxes!
02.Are the prizes truly random?
Yes, we are using codeigniter random number generator to generate the prize you will receive based purely on the probability stated.
03.What kind of prizes will we be getting? Please share more about the 4 types of prizes.
Well, we ranked all our prizes into 4 tiers depending on the size of the prize as well as the rarity of getting it! You can find the whole list of prizes and their respective tiers clearly listed out on each boxes’ page.
04.What is that coffee cup thing I see on every prize?
*Drumroll* Introducing The Mystery Present Coffee Index!'
At Mystery Present, it is important to us that our customers are fully aware of the stakes involved when they’re having fun unboxing, as well as the size of the prizes that they stand to win. This is why we came up with The Mystery Present Coffee Index. It is our own unique way of measuring the size of the prize.
Every prize in every box on Mystery Present comes with a coffee cup indication. In the example below, it means that the prize is worth an estimated 783 cups of coffee. Simple right?
05.What is the refund policy?
Our friendly customer service will ask for proof of damage before guiding you to send the item back. We will credit the full amount of the product you have received from the box back to your account.